Terms of service

Terms of Service

Last Updated: August 2, 2026

Welcome to LUMA HOME. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence or have permission from a parent or legal guardian.

2. Products & Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

Correct any errors or inaccuracies.
Modify product information or pricing without prior notice.
Limit quantities available for purchase.
Discontinue products at any time.

Product images are for illustration purposes only. Minor differences in color, texture, or appearance may occur due to lighting, photography, or screen settings.

3. Orders

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Suspected fraud.
Incorrect pricing.
Product unavailability.
Payment authorization failure.
Violation of these Terms.

If your order is cancelled after payment, you will receive a full refund.

4. Pricing & Payments

All prices are displayed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges will be calculated during checkout.

Orders will only be processed after successful payment authorization.

5. Shipping

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers.
Weather conditions.
Customs inspections.
Incorrect shipping information provided by the customer.
Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Additional shipping costs resulting from incorrect addresses may be charged to the customer.

6. Returns & Exchanges

Our Return & Exchange Policy forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and agreed to our Return & Exchange Policy.

7. Customer Responsibilities

You agree to:

Provide accurate and complete information.
Maintain the confidentiality of your account credentials.
Use our website only for lawful purposes.
Not interfere with the operation or security of our website.

8. Intellectual Property

All website content, including but not limited to text, images, graphics, logos, product descriptions, designs, and trademarks, is the property of LUMA HOME or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, LUMA HOME shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of our website.
Purchase or use of our products.
Website interruptions or errors.
Delayed or failed deliveries caused by third parties.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

10. Product Warranty

Unless otherwise stated, products are covered only by the manufacturer's warranty, if applicable.

We make no additional warranties beyond those required under applicable law.

11. Accuracy of Information

We make reasonable efforts to keep our website accurate and up to date but do not guarantee that all information is complete, current, or error-free.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

Your use of third-party services is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Prohibited Uses

You may not use this website to:

Violate any applicable law or regulation.
Commit fraud or impersonate another person.
Upload malicious software or harmful code.
Interfere with website security or functionality.
Infringe on the intellectual property rights of others.

We reserve the right to terminate access for users who violate these Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.