Privacy policy

Privacy Policy

Last Updated: August 2, 2026

At LUMA HOME, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order:

Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through our payment providers)
Order history
Device information (such as IP address, browser type, and device type)
Website usage information, including pages visited and interactions with our website
Communications you send to our customer support team

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Process returns, exchanges, and refunds
Communicate with you regarding your orders
Provide customer support
Improve our products, services, and website
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails or offers if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete credit or debit card information on our servers.

Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience

Most web browsers allow you to disable cookies, although doing so may affect certain website features.

Sharing Your Information

We only share your information when necessary to operate our business, including with:

Payment processors
Shipping and delivery companies
Customer support providers
Technology and website service providers
Professional advisors or legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies

Once your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Opt out of marketing communications
Request a copy of your personal information

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.